1. Information We Collect
1.1 Tenant Information
When a restaurant or café registers for Manta Cloud, we may collect:
- Business name;
- Owner or authorized representative name;
- Email address;
- Phone number;
- Business address;
- Login credentials and authentication information;
- Subscription and billing information;
- Restaurant configuration and menu information;
- Payment-gateway integration information;
- Technical and security logs.
1.2 Customer and Order Information
A Customer may use a Tenant's QR ordering interface without creating a Manta Cloud account.
Depending on the Tenant's configuration and ordering process, we may process:
- Order ID;
- Items ordered;
- Quantity;
- Order amount;
- Table number or ordering location;
- Order status;
- Payment status;
- Payment reference or transaction identifier;
- Information voluntarily provided for order fulfilment;
- Device, browser, IP address, and technical information where collected.
We do not require Customers to create a Manta Cloud account merely to place an order unless a particular feature later requires one.
1.3 Payment Information
Manta Cloud is designed so that payment processing is performed by the Tenant's selected third-party payment service provider.
We do not intentionally collect or store sensitive payment credentials such as:
- UPI PIN;
- Card PIN;
- CVV;
- Full card authentication credentials;
- Payment passwords.
Payment providers may independently collect and process payment information according to their own privacy policies and terms.
2. How We Use Information
We may use information to:
- Provide and operate the Platform;
- Display digital menus;
- Create and manage orders;
- Verify or receive payment-status information;
- Update Tenant order-management dashboards;
- Authenticate Tenants;
- Process subscriptions and invoices;
- Provide customer support;
- Prevent fraud, abuse, and unauthorized access;
- Monitor system performance and security;
- Diagnose technical problems;
- Maintain backups;
- Improve the Platform;
- Comply with legal obligations;
- Enforce our Terms and other policies.
3. Payment Verification
Where a Tenant has connected a payment gateway, Manta Cloud may receive payment-status information, webhook notifications, transaction references, or other information necessary to determine whether an order payment has been successfully completed.
Manta Cloud uses such information to update the relevant order status.
The underlying payment is processed by the applicable payment service provider and/or financial institutions involved in the transaction.
4. Information We Receive From Third Parties
We may receive information from:
- Payment gateway providers;
- Authentication providers;
- Cloud infrastructure providers;
- Communication providers;
- Analytics providers;
- Other service providers used by the Tenant or Manta Cloud.
The information received may include transaction references, payment status, technical information, account identifiers, and other information necessary to provide the Platform.
7. Tenant Responsibility for Customer Data
A Tenant may determine what information it requests from its Customers through its ordering configuration.
The Tenant is responsible for ensuring that information it requests or uses is appropriate for its business and handled in accordance with applicable law.
Where Manta Cloud processes Customer information on behalf of a Tenant, Manta Cloud may act as a technology/service provider processing information according to the Tenant's instructions and the applicable contractual arrangement.
8. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Platform;
- Maintain business and transaction records;
- Provide customer support;
- Prevent fraud and abuse;
- Resolve disputes;
- Meet legal, tax, accounting, and regulatory requirements;
- Enforce agreements.
Different categories of information may therefore be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
These measures may include access controls, authentication, encryption where appropriate, logging, monitoring, backups, and infrastructure security controls.
However, no internet-connected system can be guaranteed to be completely secure.
10. Third-Party Payment Providers
When a Customer makes a payment through a payment provider selected by a Tenant, the payment provider may independently process personal and financial information.
Customers should review the applicable payment provider's terms and privacy policy.
Manta Cloud is not responsible for the privacy or security practices of independent third-party providers.
11. International or Third-Party Infrastructure
Manta Cloud may use third-party infrastructure or service providers whose systems may process or store information in locations outside the Customer's or Tenant's state or country, subject to applicable law and contractual or technical safeguards.
12. Children's Information
The Platform is intended for general commercial use and is not specifically directed toward children.
Manta Cloud does not knowingly request unnecessary personal information from children.
If you believe that a child has provided personal information to Manta Cloud inappropriately, please contact us so that we can review and take appropriate action.
13. Your Rights and Requests
Depending on applicable law, individuals may have rights concerning their personal information, including rights to request access, correction, deletion, withdrawal of consent where applicable, or information about how their data is processed.
Requests may be submitted to:
Email: mailkumarjitdas@gmail.com
We may need to verify the identity of the requester before processing a request.
Certain information may need to be retained where required by law or where a legitimate legal or operational reason exists.
14. Data Breaches and Security Incidents
If Manta Cloud becomes aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law, contractual obligations, and our security procedures.
Where legally required, affected parties or authorities may be notified.
15. Third-Party Links
The Platform may contain links to third-party websites or services.
Manta Cloud is not responsible for the privacy practices of third-party websites.
You should review their respective privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Platform with a revised "Last Updated" date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
17. Contact
For privacy-related questions or requests:
Manta Cloud / Kumarjit Das
Address: Panchghara Bazar, Chanditala, Hooghly, 712306, West Bengal
Privacy Email: mailkumarjitdas@gmail.com
General Email: mailkumarjitdas@gmail.com
Phone: +91 97489 68322
By using the Platform, you acknowledge that you have read this Privacy Policy.