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Restaurant Customers

If you placed an order through a restaurant or café using Manta Cloud and have a question about:

• A cancelled order;
• A missing or incorrect item;
• Food quality;
• Food allergies;
• Preparation or serving;
• A refund;
• An order that was not fulfilled;

please contact the restaurant or café where you placed the order first.

Manta Cloud provides the ordering technology but does not prepare or sell the food.

If your payment was processed by a third-party payment provider, the payment provider may also provide transaction or refund tracking information.

Restaurant and Café Owners

For questions regarding:

• Manta Cloud subscriptions;
• Account access;
• QR ordering;
• Menu management;
• Payment-gateway integration;
• Order management;
• Technical issues;
• Billing;
• Security;

please contact our support team.

Support

Business Details

Payment and Refund Queries

Manta Cloud does not independently process or hold the underlying restaurant order payment where the payment is processed through the Tenant's payment gateway.

For an order payment, cancellation, or refund, Customers should first contact the restaurant or café that accepted the order.

The relevant Tenant is responsible for determining whether an order should be cancelled or refunded and for initiating any applicable refund through its payment service provider.

General Enquiries

For general questions about Manta Cloud:

We aim to respond to support requests within 3 business days.

For urgent security concerns, please use: